Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Rp Royality's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Rp royality' or 'us' or 'we' refers to the RP ROYALITY TOURS AND TRAVEL SOLOTUIONS PRIVATE LIMITED whose registered office is Rp Royality Tours And Travel Solutions Private Limited, Painadath Buildings, 2/180 A, Near Kurumbakaav Temple, Chengamanad Post, Ernakulam Dist. Pin 693578. Kerala, India. The term 'you' refers to the user or viewer of our website.
1.The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice. This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: IP Address, Location Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Your use of this website and any dispute arising out of such use of the website is subject to the laws of India. Specific offers will have might have additional Terms & Conditions which the user has to comply with in case he chooses to avail that offer.
You shall be responsible for the cost of repair for damage to, or necessary cleaning of, Third Party Provider vehicles and property resulting from use of the Services under your Account in excess of normal "wear and tear" damages and necessary cleaning ("Repair or Cleaning"). In the event that a Third Party Provider reports the need for Repair or Cleaning, and such Repair or Cleaning request is verified by Rp Royality in Rp Royality's reasonable discretion, Rp Royality reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning on behalf of the Third Party Provider. Such amounts will be transferred by Rp Royality to the applicable Third Party Provider and are non-refundable.
Rp Royality shall not be liable for you missing trains/flights/events or delays etc. as the Service is dependent on many factors not in Rp Royality's control. Rp Royality shall not be liable for any delays, cancellations because of any natural calamity or any external factors out of Rp Royality's control. Rp Royality's "Cancellation and Refund policy" as provided will still hold valid in such circumstances.
4.Third Party Service Provider and Driver may be assigned for your ride at reasonable time before scheduled departure.
5.In the event, there is a delay by the Vehicle in reaching the pickup location beyond 30 (thirty) minutes of the pickup time when all the necessary details of the pickup location was provided correctly, Rp Royality shall only endeavor to get You in touch with the Third Party Service Provider or Driver assigned for Your Ride and shall not be liable for any refund of the advance amount paid by you for the booking.
6.Rp Royality will not entertain any complaint raised after 3 business days of expected ride completion time.
7.The Company shall be entitled at any time to terminate the booking of cabs done by the You.
8.A maximum of 2 bags are allowed in small cars (Sedan) and a maximum of 4 bags are allowed in bigger cars (e.g. SUV, Innova). Each bag must not exceed a maximum size of 158 cm (62.2 in) length + width + height and maximum weight of 32 kg.
9.You shall take full responsibility of Your items and luggage. In case of lost items inside the Vehicle during the journey, Rp Royality will try to locate the items on a best-effort basis but is not responsible for the same in any manner in case of loss or damage to the same. If you leave any goods in the Vehicle or have any complaint in respect of the Services or the use of the Vehicle, you have to inform Rp Royality of the same in writing within 24 (twenty four) hours of using the Vehicle or the Services of Rp Royality. In the event it is found, you shall be informed about the Rp Royality office or Third Party Provider office from where you can collect it after 3 (three) working days from the date You were informed. Rp Royality however shall not be responsible for delivering the same back to you. If requested, Rp royality may deliver the misplaced item/s back to you after 3 (three) working days from the date You were informed, subject to the place of delivery being twenty (20) kms from the Rp Royality office. Rp Royality shall charge you a flat fee of Rs.1000/- (Thousand Rs Only) for such delivery.
10.Rp Royality shall not be responsible for any loss of communication / information of status update and benefits under the program. All this information will be sent on mobile number and/or email ID registered with Rp Royality . Rp Royality will not be responsible for appropriateness of mobile or email or any other communication medium. You shall be responsible for immediately reporting the errors, if any, occurred in the information sent to You regarding booking confirmation.
1.The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive transportation services from Third Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes (e.g., no transport of unlawful or hazardous materials) and for the given destinations only. You cannot demand that the Services may be used for other destination point(s) even if the included Kms in your price package are not fully exhausted and you cannot be compensated either. For an outstation trip, the local destinations in pick-up city are not included unless they are specifically mentioned in the itinerary. You need to pay the full trip price if you end the trip in between and do not use Services for all destinations or for all days in your price package, for whatsoever reason. For a one way trip, only one pickup and one drop is included, any additional stops or additional pickup or drop may incur additional charges. AC will remain switch off in hilly areas or wherever required. You will not, in your use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. Smoking, Alcohol and Narcotic consumption is strictly prohibited.
2.You shall not have any right in determining or classifying the Services in accordance with the type of fuel and You shall be responsible for the forfeiture of the complete advance amount paid by you for the booking if the cancellation of the booking is happened on this ground. You shall not have any right in determining or classifying the Services in accordance with the specific car model / brand / manufacture / registration number. Any 4+1 seat car can be provided for Sedan and any 6+1 seat car can be provided for SUV category. AC is not committed for Tempo Traveller categories. It may or may not have AC. Cab Bazar shall make ensure that the Services provided to you shall adhere all the applicable laws and be gentle to the nature. You shall be allowed the luggage as per the safety standards applicable at that time. In certain instances you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.
3.Rp Royality do not discriminate drivers, third party providers and customers based on religion, caste, gender, age etc. Any demand of modification or cancellation or refund on these grounds will not be entertained and You shall be responsible for the forfeiture of the complete advance amount paid by you for the booking if the cancellation of the booking is happened on this ground.
4.Any demand of cancellation or refund or compensation shall not be entertained on the ground of the conduct of the third party unless it is grave in nature like sexual harassment, etc. Rp Royality shall retain its sole right and discretion to evaluate the situation in an independent manner and on case-to-case basis. However, Rp Royality shall always endeavor to make your ride dignified, hassle free and smooth.
1.You understand that use of the Services may result in charges to you for the services or goods you receive from a Third Party Provider (Charges). After you have received services or goods obtained through your use of the Service, Rp Royality will facilitate your payment of the applicable Charges on behalf of the Third Party Provider as such Third Party Provider's limited payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the Third Party Provider. Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by Rp Royality at its sole discretion. You retain the right to request lower Charges from a Third Party Provider for services or goods received by you from such Third Party Provider at the time you receive such services or goods. Rp Royality will respond accordingly to any request from a Third Party Provider to modify the Charges for a particular service or good but Rp Royality cannot be bound by that.
2.All Charges are due immediately and payment will be facilitated by Rp Royality , as the Third Party Provider's limited payment collection agent, after which Rp Royality will send you a receipt by email.
3.As between you and Rp Royality , Rp Royality reserves the right to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services at any time inRp Royality sole discretion. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase substantially during times of high demand. Rp Royality will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. Rp Royality may from time to time provide certain users with promotional offers and discounts that may result in different amounts charged for the same or similar services or goods obtained through the use of the Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you. The funds added in user wallet or any voucher provided by Rp Royality , because of promotional offers / discounts / cashback / or any other means will be remitted against the advance booking amount only and not against the total trip price.Rp Royality reserves the right to cancel these discounts at any point of time. You may elect to cancel your request for services from a Third Party Provider at any time prior to your order confirmation and/or advance payment, in which case the advance paid will not be refunded and you may be charged a cancellation fee.
4.This payment structure is intended to fully compensate the Third Party Provider for the services or goods provided. Except with respect to taxicab transportation services requested through the Application, Rp Royality does not designate any portion of your payment as a tip or gratuity to the Third Party Provider. Any representation by Rp Royality to the effect that tipping is 'voluntary,' 'not required,' and/or 'included' in the payments you make for services or goods provided is not intended to suggest that Rp Royality provides any additional amounts, beyond those described above, to the Third Party Provider. You understand and agree that, while you are free to provide additional payment as a gratuity to any Third Party Provider who provides you with services or goods obtained through the Service, you are under no obligation to do so. Gratuities are voluntary. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback about your Third Party Provider.
5.Rp Royality does not have any role and it shall be indemnified where the driver or Third Party Provider demands the money in between the ride and does not adjust the same within the amount payable by you; Or where Third Party Provider or driver demands money before onboarding the cab and cancel the ride afterwards. You must not pay anything to Third Party Provider or driver before onboarding the cab. Rp Royality shall not be liable for any extra payment made to driver at any point of time, apart from the amount communicated by Rp Royality .
6.Rp Royality and Third Party Provider shall not be liable for any inter-state tax levied on the vehicle during the ride like MCD Toll Tax, for any Central and State Toll Tax, for any parking ticket, etc. You shall be responsible for collecting the all the receipts of Toll tax, State tax, Parking fee, etc. from the Third Party Provider. Rp Royality shall not be responsible for providing the receipts or invoice for payments which are not included in trip package and expected to be paid directly by you as per actuals like Toll tax, State tax, Parking fee, etc. In case where the Fasttag is used by Third Party Provide to pay the Toll Tax, it shall be the duty of you to ask the debit amount message or information from the Third Party provider.
7.You are liable to pay the full trip package price in case you decide to shorten your trip for whatsoever reason (i) by any amount of time e.g. you returned back a day early in a round trip or (ii) Kms included in package are not fully exhausted. You can not demand any reduction in price or any cash back / voucher etc. or to use the Service for other destination point(s) or for local destination point(s) in pickup city which were not included in itinerary.
8.You are liable to pay extra charges as follows in case your round trip is extended beyond arrival date midnight for whatsoever reason. Rs. 250 per hour will be charged ater 12AM till 3AM. If it is extended beyond 3AM then you are liable to pay full next day charge i.e. 250kms * Extra fare per km.
9.The charges for the Add-on service 'Upgrade to Refundable booking' will not be refunded in any case. E.g. if cab price is Rs. 10000 and price for add-on service 'Upgrade to Refundable booking' is Rs. 500 then in case of cancellation before 6 hours of departure, cab booking price i.e. Rs. 10000 is refundable but Rs. 500 is not refundable.
10.Carriage of pet animals or pet birds is not permitted without Rp Royalty permission.
11.Carrying luggage in a vehicle is illegal in Kerala. However, some vehicles may have it. . If the baggage allowance is more than that allowed by the company, it will be at the discretion of the driver
12.rp royalty is not responsible for any inconvenience caused to the customer in case of road block on the way, emergency road diversion as per traffic law.
13.If the customer is late to board the vehicle after 30 minutes of the booked time, it will be canceled without warning and no refund will be given
13.When climbing high hills and traveling on high-range roads, the AC will turn off based on the engine failure of the vehicle.
These User Terms are subject to the laws of India. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Site, the Service or the Application (collectively, 'Disputes') the parties shall attempt to settle the same amicably, through negotiation and consultation at such offices of Rp Royality as Rp Royality may designate. In the event the dispute is not resolved internally between after at least 30 (thirty) days of negotiation, in good faith, the same shall be subject to binding and final arbitration in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time or in case the Arbitration and Conciliation Act, 1996 is no longer in force, as per any law relating to arbitration in force at the time of such reference. Each party to the dispute shall appoint arbitrator each and the two Arbitrators shall appoint the third or the presiding Arbitrator. The venue and seat of the arbitration shall be ERNAKULAM, KERALA . Subject to the above, any Dispute will be subject to the exclusive jurisdiction of Ernakulam, Kerala courts in Ernakulam India.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. What constitutes a material change will be determined at our sole discretion.
You may cancel the booking up to 6 hour before the journey without any cancellation charges for all services. However, last-minute cancellations might cause a loss to the driver/Hotel. Therefore, we recommend canceling as soon as you have learned of the change in your travel plans. You can cancel your booking Contact Our Office
If you are eligible for refunds based on the Cancellation and Returns policy above, then the refund will be remitted back to you in 5-7 working days. In case of any issues, write to us at rproyality632@gmail.com or call us at 8078783984,8086866993